You can find all the information regarding shipping by following this link: HERE.

If you want to make an exchange or return, visit our dedicated section by clicking HERE and follow the instructions.

On our website you can pay by Credit Card, PayPal or Klarna.
Cash on delivery is only available for shipments to Italy.

You can contact us sending an email at info@itacayarns.com with all the detailed info about it.

We strive to process all orders within 5 working days (Monday to Friday). If your order is not shipped within this timeframe, please contact us at info@itacayarns.com and we will be happy to assist you.

Once shipped you will receive an order confirmation email containing the courier tracking link of the shipment. All communications relating to your order will be sent to the email address with which you placed the order. Alternatively you can write to us on Whatsapp by clicking on the icon at the bottom right of your screen.